Support

1. Contact us

Email us at any time. This is the same inbox the in-app support form reaches, so you get the same answer either way.

We aim to reply within two working days. Requests about your data rights are answered within 30 days, as the law requires.

Never send us a password, a PIN, a verification code or your recovery code. We will never ask for any of them, and we do not need them to help you.

2. Getting help from inside the app

If you are signed in, the in-app form attaches your device and app version for us automatically, which usually saves a round of questions:

1. Open the Squiryl app and go to Settings.
2. Scroll to Support.
3. Choose Send feedback, Report a bug or Contact support.

If you cannot sign in, tap Can't sign in? Contact support at the bottom of the sign-in screen. That form works without an account.

3. Common questions

4. Close your account

You can delete your Squiryl account at any time. Deleting it erases the data in your Vault. Squiryl cannot recover it afterwards, because the keys that decrypt it are destroyed with it.

From the app

1. Open the Squiryl app and sign in.
2. Go to Settings.
3. Scroll to Account and tap Delete account.
4. Confirm with your password, and your second factor if you use one.

Your account is then scheduled for deletion. You can cancel it by signing in again before the deletion date. We email you once the deletion has finished.

Without the app

If you have uninstalled the app or cannot sign in, email us from the address on your account and we will handle the deletion:

We may need to verify that the request comes from the account holder. We respond within 30 days.

What is erased

• Every record in your Vault, including health, financial and identity details
• All uploaded documents and the files behind them
• Active data-sharing contracts, which are cancelled and the partners notified
• Your devices, recovery code, passkeys and sign-in details

What we have to keep

The law requires us to retain a small amount of information after your account is deleted. None of it can be used to rebuild your Vault: a record that the deletion happened, and hashed identifiers used to prevent fraudulent re-registration. Uploaded files are removed immediately, but encrypted backup copies expire on a 90-day storage lock before the underlying data is reclaimed. Identity-check data held by our verification provider is deleted on request to that provider.

5. Reporting a security problem

If you believe you have found a vulnerability, tell us before you tell anyone else and we will work with you on it:

6. Business, partnership and legal

For partnership and commercial enquiries, see Squiryl for partners. For legal matters, contact legal@squiryl.co.uk.

Our Privacy Policy sets out how Squiryl handles personal information and what we are responsible for.